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Dolly Support

Contact

Email ai@duncansmith.tech for help with Dolly. Include your macOS version and, if it's a crash or export problem, what you were doing when it happened.

FAQ

Dolly asks for Screen Recording and Input Monitoring. Why, and how do I grant them?

Screen Recording captures the window or display you choose. Input Monitoring times zooms to your clicks and, if you enable it, your keystrokes. Grant both in System Settings → Privacy & Security. If you skip a prompt, open that Privacy & Security pane, find Dolly under Screen Recording or Input Monitoring, and switch it on. macOS may ask you to relaunch Dolly afterward.

Where do my recordings live?

In your Movies folder, as .dolly project bundles. Each bundle holds the recording, project settings and anything you generate in the editor, such as captions. Deleting the bundle in Finder removes the project.

Can I move or share a project?

Yes. A .dolly bundle is self-contained: background images are copied inside the project rather than referenced from wherever they started, so moving the bundle to another Mac or sending it to someone else keeps the project intact.

How do I export?

Open the project, make your edits in the editor, and use Export. Choose 1080p, 1440p or 4K at 30 or 60 fps. Export runs through the same pipeline the editor previews, so what you see is what you get.

Captions want to download something. What is that?

Local captioning needs a Whisper speech model on disk. The first time you caption a recording, Dolly downloads that model once. After that, captions and pause-cut suggestions run on your Mac with no further network use.

How do I turn off keystroke capture?

In Settings, turn off keystroke capture. Dolly stops observing key events entirely — it does not just stop using them, it stops recording them.

How do I get a refund?

Dolly is sold on the Mac App Store, so refunds go through Apple: reportaproblem.apple.com, or Settings → your name → Media & Purchases → Purchase History on your Mac or iPhone.

System requirements

  • macOS 15 or later
  • Apple silicon or Intel